Refund policy

Return & Refund Policy – Ma-Arteh Beauty Studio and Medispa

At Ma-Arteh Beauty Studio and Medispa, we are committed to delivering high-quality skincare experiences and products. As a small business, we appreciate your support and understanding of our policies.

Returns – Products Only

We accept returns on eligible retail products within 30 days of purchase. To qualify:

Items must be unopened, unused, and in their original condition and packaging
You must provide a receipt or proof of purchase
Return shipping is at the customer’s expense

To initiate a return, please email us at sales@maartemedispa.com with your order number and reason for return. Once your return is approved, we’ll send instructions on how and where to send your item.

📦 Return Address:
Ma-Arteh Beauty Studio and Medispa
PO BOX 32142
EDMONTON RPO MILLWOODS, AB T6K 4C2

Items sent back without approval will not be accepted.

Non-Returnable Items

We do not accept returns on:

Used, opened, or tampered beauty products
Gift cards or promotional items
Custom or special orders
Sale or discounted items
Perishables (e.g., snacks)
Flammable or hazardous materials

Services & Treatments

💆♀️ All treatments, facials, and services are final sale.
Due to the nature of spa services, we do not offer refunds for treatments rendered or missed appointments. Please review your booking confirmation for our rescheduling and cancellation policies.

Damages or Wrong Items

Please inspect your order upon arrival. If you receive a defective or incorrect item, contact us within 48 hours at sales@maartemedispa.com with photos and details so we can make it right.

Exchanges

We do not offer direct exchanges. If you would like a different product, please follow the return steps and place a new order once your return is approved.

EU Customers – 14-Day Cooling Off Period

If your order is shipped to the European Union, you may return eligible products within 14 days for any reason. All other standard return conditions apply.

Refunds

Once your return is received and inspected, we will notify you of the approval status. If approved, a refund will be issued to your original payment method within 10 business days.

If more than 15 business days have passed since approval and you have not received your refund, please contact us at sales@maartemedispa.com.