Booking, Cancellation & No-Show Policy

At Ma-Arteh Beauty Studio and Medispa in Mill Woods, Edmonton, your time is sacred and so is ours. As a boutique, appointment-based medispa, each treatment slot is reserved just for you. Please review our policy to ensure a smooth and stress-free experience on your glow journey.

📅 Booking Appointments

All appointments must be booked online through our secure portal:
👉 Book Your Appointment
A non-refundable deposit is required to secure your spot. This will be applied toward your service total.
Deposits cannot be refunded. With proper notice, they are held as a credit on your account and may be applied to any future service.
Credits are linked to your client profile and will automatically apply to your next booking.
Why deposits? Deposits protect both your time and ours by reducing last-minute cancellations and ensuring availability for all clients.
Appointments without a deposit within 72 hours may be cancelled.

⏳ 24-Hour Cancellation Policy

A minimum of 24 hours’ notice is required to cancel or reschedule.
Cancelling with less than 24 hours’ notice will result in your deposit being forfeited.
With proper notice, your deposit will be placed as a credit on your account to be used toward your next booking.
We are happy to accommodate rescheduling with at least 24 hours’ notice, based on availability.
Late cancellations leave gaps we often cannot fill, so please notify us as early as possible.

🚫 No-Show Policy

If you miss your appointment without notice:

Your deposit is forfeited and non-transferable.
You may be asked to prepay in full for future services.
Multiple no-shows may result in restrictions on booking and may impact your ability to schedule with us again.

🧖♀️ Before Your Appointment

To make the most of your treatment:

First-time clients: Arrive 5 minutes early to complete intake and consent forms.
Please arrive makeup-free for facial treatments when possible.
Running late? Notify us. Arrivals more than 15 minutes late may be shortened or rescheduled at our discretion.
Out of respect for other clients, service time cannot be extended if you arrive late.
If you arrive more than 20 minutes late without notice, the appointment may be considered a no-show.
Feeling unwell? Please reschedule and we will gladly welcome you when you are ready to relax and glow again.

💌 Need Help?

If you need assistance with your booking:
📧 Email: reception@maartemedispa.com
📞 Text: (587) 570-8338

✨ Thank you for respecting our time and policies. This ensures we can continue to provide every client with the best in clinical and holistic skincare treatments.
📍 Serving clients in Mill Woods, South Edmonton, and surrounding areas.