Booking, Cancellation & No-Show Policy

At Ma-Arteh Beauty Studio and Medispa, your time is sacred—and so is ours. As a boutique appointment-based medispa, each slot is carefully reserved just for you. Please read our policy below to ensure a smooth experience for everyone involved in your glow journey.

📅 Booking Appointments

All bookings must be made online through our secure portal:
👉https://maartemedispa.com/pages/book
A non-refundable deposit is required to secure your appointment. This deposit goes toward your service total.
Appointments without a deposit within 72 hours may be cancelled.

⏳ 24-Hour Cancellation Policy

We require a minimum of 24 hours' notice for cancellations or rescheduling.

If you cancel with less than 24 hours’ notice, your deposit will be forfeited
With sufficient notice, your deposit may be transferred one time only to a new booking within 30 days

Please be kind—late cancellations leave a gap we can’t always fill. Give us as much notice as possible so we can offer the spot to another glowing client.

🚫 No-Show Policy

If you don’t show up for your appointment:

Your deposit is forfeited and non-transferable
You may be asked to prepay in full for future services
Multiple no-shows may result in being restricted from booking again

🧖♀️ Before Your Appointment

To help us create the best possible experience for you:

First-time clients: Please arrive at least 5 minutes early to complete your intake and consent forms
You can arrive with makeup, but for best results during facials, we recommend coming with a clean, makeup-free face
Running late? Let us know! Arrivals more than 15 minutes late may be shortened or rescheduled at our discretion
Feeling unwell? Please reschedule—we’ll welcome you when you’re ready to relax and glow again

💌 Need Help?

If you need to update your booking or have questions, contact us directly:

📧 Email: reception@maartemedispa.com
📞 Text: (587) 570‑8338